Shipping & Returns

As soon as payment for your order has been received, your ordered products will be shipped within 2 working days. Shipping is handled by DHL and delivered to your home. Is your order more than 75 euros? Then we will deliver your package completely free of charge! Delivery to your front door!

Our standard parcel service is carried out for normal orders with a maximum size of 70x58x100cm. We ship to the Netherlands, Spain, Germany, Portugal, Belgium and France. Shipments to the United Kingdom are possible on request. We charge shipping costs for shipments outside the Netherlands. All prices of the products in the online store include VAT, but exclude shipping costs. 

Orders are delivered within 48 hours. You will receive a message from us as soon as the order has been shipped. You will usually receive the Sand in my shoes package within 2 working days.

After receiving your order, you can view it for 14 days. If the item is too large, too small or not to your liking, you have 14 days to return it. Before submitting an item for return, you must register it using this form. Returns that have not been registered will take a long time to process.

Send returns to:
Sand in my Shoes
Else van den Banlaan 10
1705 NG Heerhugowaard

After we have received your return shipment, we will check it for the following points:
– The item is undamaged.
– Price tags and other hang tags must be present on the item.
– The item is in the original packaging.
– The packaging is complete and undamaged.
– The item has not been worn or used.

Damaged, incomplete or used items will not be credited. If your order has been received by us in good order, the relevant return amount will be refunded to your account within 14 days. Return costs will not be reimbursed.

Click here for the return form

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*Discount can be used for orders over €50, excluding discounted items.