Veelgestelde vragen
Dispatch
Are the shipping costs free?
Shipping within the Netherlands above 75 euros is free.
Shipping abroad is always at your own expense.Which countries do you ship to?
We ship to the Netherlands, Belgium, Luxembourg, Germany, England, France, Spain and Portugal. If your country is not listed here, please contact us. Send us an email with what you would like to order and what size and color. Our team is ready to arrange this for you.
Wanneer er inklaringskosten in rekening gebracht worden bij het retourneren van een bestelling, brengen we deze kosten in mindering op het terug te storten bedrag.
When will my package be delivered?
If you order before 2:30 PM, your package will be delivered the next day. Orders placed on Friday after 2:30 PM or during the weekend will be shipped on Monday and will be delivered on Tuesday. For more information about the delivery date and time, follow the track & trace code of your order.
Shipments abroad will take longer depending on the carrier and which country.Wanneer er inklaringskosten in rekening gebracht worden bij het retourneren van een bestelling, brengen we deze kosten in mindering op het terug te storten bedrag.
Orders
Do I need to create an account to place an order?
Nee, je kunt een bestelling plaatsen zonder jezelf als klant te registreren. Het is wel handig, want met een account kun je altijd je orderhistorie terugvinden. Dit gaat heel gemakkelijk. Bovendien spaar je dan punten. Registreren kun je hier.
Ik heb een bestelling geplaatst, maar geen orderbevestiging ontvangen?
Het kan gebeuren dat de bevestigingsmail niet aankomt vanwege beveiligingsinstellingen van jouw mailserver. Controleer dan je spambox om te zien of de mail daarin terecht is gekomen. Voor vragen over je bestelling of een bevestiging kun je ons info@sandinmyshoes.nl
Clearly state your full name and when and what you ordered.
Ik heb een bestelling geplaatst, maar geen verzendbevestiging ontvangen?
Het kan gebeuren dat de verzendbevestiging niet aankomt vanwege beveiligingsinstellingen van jouw mailserver. Controleer dan je spambox om te zien of de mail daarin terecht is gekomen.Voor vragen over je verzending kun je ons info@sandinmyshoes.nl
Clearly state your name and order number
I have placed an order, when can I expect my package?
Orders placed before 2:30 PM on workdays will be shipped the same day. We do not ship on weekends, orders placed on weekends will be shipped on Monday. When your order has been processed by us, you will receive a shipping confirmation. Here you will also find a link to the order page with Track & Trace code from DHL and any parcel service abroad to track your package.
I have placed an order. Can I still adjust this?
We have a fast processing procedure and strive to ship all packages as quickly as possible. This means that it is not possible for us to adjust an order afterwards.
I placed an order, but received a different item
Wij streven naar een zo zorgvuldig mogelijke verwerking van jouw bestelling, maar het kan natuurlijk gebeuren dat er een vergissing gemaakt is. Heb je een ander artikel ontvangen dan je besteld hebt? Mail dan naar info@sandinmyshoes.nl
Clearly state your name and order number.
I ordered several items, but did not receive everything
In enkele gevallen komt het voor dat een besteld artikel toch niet op voorraad blijkt te zijn. Hierover ontvang je vrijwel direct een mail en dit artikel wordt dan direct door ons aan jou terugbetaald. Check dus voordat je ons mailt met vragen over een missend artikel of je een mail hierover van ons hebt ontvangen en of dit bedrag al teruggestort is. Heb je geen mail ontvangen en is je order niet compleet? Mail naar info@sandinmyshoes.nl
I want my order to be sent to a different address, is that possible?
You can add an address in your account. When completing your order, select the desired shipping address. After you have completed the order and paid, it is no longer possible to change your address.
What payment options are there?
- Ideal
- Credit card
- PayPal
- ApplePay
Returns
I want to return my order, how do I do that?
After receiving your order, you can view it for 14 days. If the item is too large, too small or not to your liking, you have 14 days to return it. Before submitting an item for return, you must register it online via this link.
Bring your package within 3 working days after registering with a parcel service provider and send us the track and trace code so that we can keep an eye on your package.
Returns that have not been registered will take a long time to process.
Send returns to:
Sand in my Shoes
Else van den Banlaan 10
1705 NG Heerhugowaard
After we have received your return shipment, we will check it for the following points:
– Het artikel is onbeschadigd.
– Prijskaartjes en overige hangtags dienen aan het artikel aanwezig te zijn.
– Het artikel bevindt zich in de originele verpakking (plastic zakje en inpak karton indien aanwezig is).
– De verpakking is compleet en onbeschadigd.
– Het artikel is niet gedragen of gebruikt.Damaged, incomplete or used items will not be credited. If your order has been received by us in good order, the relevant return amount will be refunded to your account within 14 working days and you will receive an email from us about this. Return costs will not be reimbursed.
If depreciation occurs because the items have been used in violation of the above provisions, we reserve the right to demand reasonable compensation from you.
Please note: Returns are the responsibility of the customer, unfortunately according to postal law we are not liable for lost shipments. Fortunately, it does not happen often that shipments are lost, but it may be wise to send insured returns for expensive items.
I have returned my order, when will I receive my purchase price back?
As soon as we receive your package (please note! The packaging must be complete with original packaging, wrapping cardboard and label), we will assess it and, if necessary, process it as a return. We aim to refund your purchase amount to your bank account as soon as possible. This will be within 14 days at the latest.
Clearly state your full name and when and what you ordered.
Bestellingen vanuit het buitenland retourneren?
Wanneer er inklaringskosten in rekening gebracht worden bij het retourneren van een bestelling, brengen we deze kosten in mindering op het terug te storten bedrag.
Savings system
How does the loyalty points system work?
At Sand in my shoes we are happy if you place an order in our webshop. We would like to thank you for this. With every order in the webshop we thank you via the points savings system. With these savings points (toe slippers) you can get a discount on your next order. Now that's fun shopping!
Bring your package within 3 working days after registering with a parcel service provider and send us the track and trace code so that we can keep an eye on your package.
Returns that have not been registered will take a long time to process.
Send returns to:
Sand in my Shoes
Else van den Banlaan 10
1705 NG Heerhugowaard
After we have received your return shipment, we will check it for the following points:
– Het artikel is onbeschadigd.
– Prijskaartjes en overige hangtags dienen aan het artikel aanwezig te zijn.
– Het artikel bevindt zich in de originele verpakking (plastic zakje en inpak karton indien aanwezig is).
– De verpakking is compleet en onbeschadigd.
– Het artikel is niet gedragen of gebruikt.Damaged, incomplete or used items will not be credited. If your order has been received by us in good order, the relevant return amount will be refunded to your account within 14 working days and you will receive an email from us about this. Return costs will not be reimbursed.
If depreciation occurs because the items have been used in violation of the above provisions, we reserve the right to demand reasonable compensation from you.
Please note: Returns are the responsibility of the customer, unfortunately according to postal law we are not liable for lost shipments. Fortunately, it does not happen often that shipments are lost, but it may be wise to send insured returns for expensive items.
How much are my saved points worth?
You can already benefit from a discount with 100 saved points. From 100 points saved, you will receive a credit of € 10 from Sand in my shoes on your next purchase. When placing an order (when you are logged in) you can indicate in the shopping cart how many points you want to exchange for a discount.
Example: You have selected a few nice things in the webshop and the total amount is € 75. You choose to redeem 100 savings points. This gives you a discount of €10. The products now only cost €65.
With the remaining points you can continue to save for a new credit and the remaining amount still earns you points.Clearly state your full name and when and what you ordered.
Can I also give my saved points to someone else or exchange them for cash?
Gespaarde punten zijn niet overdraagbaar omdat ze aan jouw persoonlijke account zijn gekoppeld. Je kunt ze verzilveren door een bestelling te plaatsen bij Sand in my shoes. De spaarpunten hebben geen contante waarde. Dit geldt ook voor artikelen die worden geretourneerd waarbij punten voor korting zijn ingeleverd.
What is the validity period of my saved points?
The points saved are valid for one year after receipt. So make sure you hand them in on time. It would be a shame if they were to expire. About a month before your points expire, you will receive an email from us with a reminder.
Heb je vragen over het punten spaarsysteem, laat het ons weten via info@sandinmyshoes.nl
What happens to my saved points in the event of an exchange or return?
If you return the item without exchanging it for another item, the points you have saved will be deducted from the total. In the event of an exchange, the points already saved remain valid, even if the exchanged item is worth more or fewer points. If you surrender points for a discount and return the item without an exchange, you will unfortunately lose the points.
Wat moet je verder nog weten of sparen voor korting?
- In your shopping cart, there is only one option to apply a discount for most Sand in my shoes discount promotions. If you have collected a discount code and a nice amount of savings points, you can only use one discount on your order.
- Items that are returned will be deducted from your points account.
- You cannot redeem points during the sale
- You may store up to 500 points.
- The points can be redeemed from an order of 50 euros.
Other
Hoe gebruik ik kortingscodes op Sand in my Shoes
A discount voucher cannot be used in combination with other promotional codes for the same order. One discount voucher may only be used for a single order, taking into account the validity period. If the amount of the order is less than the discount voucher, the remaining balance will be forfeited. Sand in my shoes reserves the right to refuse discount vouchers and promotional codes if Sand in my shoes suspects that they have been provided fraudulently or due to an error. In that case you will be informed as soon as possible.
Hoe beschermen jullie persoonsgegevens?
The data required to process the order is stored and, in the context of order processing, may be passed on to companies affiliated with us or companies that provide part of our services. Sand in my shoes reserves the right to analyze the data you provide and to offer an alternative payment method based on the information obtained. No correspondence can be entered into about any decisions and conclusions. Naturally, all your personal data will be treated strictly confidential and we will strictly observe the legal rules regarding the protection of personal data and privacy. Sand in my shoes will not sell your personal information to third parties. If you have registered for our newsletter, Sand in my shoes will use your personal data for its own advertising purposes in addition to the cases described above. If you do not wish to receive unsolicited advertising from Sand in my shoes (e-mail), you can unsubscribe at any time and object to the continued use of your personal data for commercial communications by informing our service center by telephone. The option to unsubscribe is also offered in every relevant email from Sand in my shoes.
Klik hier om onze Privacy verklaring te lezen.Hebben jullie een maattabel?
Our standard size charts help you choose your clothing size. Because every body is unique, here are a few tips to determine your size:
- If your measurement results in different clothing sizes, use your hip measurement to choose your clothing size
- Do you have an intermediate size? Then choose the smallest size for a tighter fit and the larger size for an oversized fit
INT
XXS
XS
S
M
L
XL
2XL
EU
32/34
34/36
36/38
38/40
40/42
42/44
44/46
If you have any doubts about the size, you can always contact us.