FAQ

At Sand in my shoes we are happy if you place an order in our webshop. We would like to thank you for this. With every order in the webshop we thank you via the points savings system. With these savings points (toe slippers) you can get a discount on your next order. Now that's fun shopping!

Bring your package within 3 working days after registering with a parcel service provider and send us the track and trace code so that we can keep an eye on your package.

Returns that have not been registered will take a long time to process.

Send returns to:
Sand in my Shoes
Else van den Banlaan 10
1705 NG Heerhugowaard
After we have received your return shipment, we will check it for the following points:
– Het artikel is onbeschadigd.
– Prijskaartjes en overige hangtags dienen aan het artikel aanwezig te zijn.
– Het artikel bevindt zich in de originele verpakking (plastic zakje en inpak karton indien aanwezig is).
– De verpakking is compleet en onbeschadigd.
– Het artikel is niet gedragen of gebruikt.

Damaged, incomplete or used items will not be credited. If your order has been received by us in good order, the relevant return amount will be refunded to your account within 14 working days and you will receive an email from us about this. Return costs will not be reimbursed.

If depreciation occurs because the items have been used in violation of the above provisions, we reserve the right to demand reasonable compensation from you.

Please note: Returns are the responsibility of the customer, unfortunately according to postal law we are not liable for lost shipments. Fortunately, it does not happen often that shipments are lost, but it may be wise to send insured returns for expensive items.

You can already benefit from a discount with 100 saved points. From 100 points saved, you will receive a credit of € 10 from Sand in my shoes on your next purchase. When placing an order (when you are logged in) you can indicate in the shopping cart how many points you want to exchange for a discount.

Example: You have selected a few nice things in the webshop and the total amount is € 75. You choose to redeem 100 savings points. This gives you a discount of €10. The products now only cost €65.
With the remaining points you can continue to save for a new credit and the remaining amount still earns you points.

Clearly state your full name and when and what you ordered.

Gespaarde punten zijn niet overdraagbaar omdat ze aan jouw persoonlijke account zijn gekoppeld. Je kunt ze verzilveren door een bestelling te plaatsen bij Sand in my shoes. De spaarpunten hebben geen contante waarde. Dit geldt ook voor artikelen die worden geretourneerd waarbij punten voor korting zijn ingeleverd.

The points saved are valid for one year after receipt. So make sure you hand them in on time. It would be a shame if they were to expire. About a month before your points expire, you will receive an email from us with a reminder.

Heb je vragen over het punten spaarsysteem, laat het ons weten via info@sandinmyshoes.nl

If you return the item without exchanging it for another item, the points you have saved will be deducted from the total. In the event of an exchange, the points already saved remain valid, even if the exchanged item is worth more or fewer points. If you surrender points for a discount and return the item without an exchange, you will unfortunately lose the points.

• In your shopping cart, there is only one option to apply a discount for most Sand in my shoes discount promotions. If you have collected a discount code and a nice amount of savings points, you can only use one discount on your order. 
• Items that are returned will be deducted from your points account.
• You cannot redeem points during the sale
• You may store up to 500 points. 
• The points can be redeemed from an order of 50 euros.